Home-visit jobs
Create a ticket for a site visit with the customer's address and a scheduled slot, before any device reaches the workshop.
TV & LED repair
TV and LED Repair Shop Software
Half the work happens at the customer's home, not your bench.
TV service breaks the assumption every repair system makes — that the device comes to you. Large panels are expensive and risky to transport, so diagnosis usually happens in the customer's living room and only board-level work comes back to the workshop. That splits every job across two locations.
Technician dispatch and mobile updates
The assigned technician sees the day's visits on their phone, updates the ticket on site, and captures photos and the diagnosis without returning to the shop.
Visit charge and repair billed separately
A visit charge is due whether or not the repair proceeds. Bill it distinctly and adjust it against the repair if the customer goes ahead.
Panel versus board tracked apart
Panel replacement is often uneconomic; board repair usually is not. Recording which path a job took is what tells you where your margin actually comes from.
One job, two locations
A typical LED job runs: call received, visit scheduled, on-site diagnosis, estimate given, device collected if board work is needed, workshop repair, redelivery and installation. Two of those steps happen at the shop and the rest do not.
Systems built around counter intake force this into either two disconnected tickets or a single ticket that stops reflecting reality the moment the technician leaves the shop. Treating collection as a stage on one continuous ticket keeps the history intact.
The economics of panel replacement
For most sets more than a few years old, a replacement panel costs more than the television is worth. The valuable conversation is therefore an honest one at the point of diagnosis, and the shops that handle it well build a reputation the ones that don't never recover.
Recording panel-versus-board outcomes across jobs shows where the business actually earns. It is common to find that board-level repair is the profitable line while panel jobs mostly consume technician time for a declined estimate.
Scheduling as the real constraint
The limiting resource in TV service is technician hours including travel, not bench space. A visit across town costs an hour before any work starts, and clustering visits by area is the single largest efficiency available.
Because each ticket carries its address and slot, the day can be planned around geography rather than the order calls arrived.
The second-largest saving is reducing repeat visits. A technician who arrives without the likely board or panel converts one job into two visits, and the travel cost doubles for a job that was priced once. Capturing the model and symptom properly when the call is booked is what makes carrying the right part possible.
Transport risk and who carries it
A large panel damaged in transit is an expensive argument. The set arrived working-but-faulty and now has a cracked screen, and the customer's position is that your technician broke it.
Photograph the panel at the customer's home before it is moved, and again on arrival at the workshop. Two timestamped sets of images against the ticket end the dispute before it develops.
Make the collection terms explicit at the point the customer agrees to it. Shops that leave transport liability unstated tend to absorb the loss, because the undocumented version of events favours the customer.
Seasonality and the quiet months
TV service is markedly seasonal in India. Demand spikes around major sporting events and the festive period, then falls away, and the failure mode is staffing for the peak and carrying that cost through the trough.
Tracking visit volumes by month across a year turns the pattern from an impression into a plan — which weeks justify a second field technician, and which are better used for workshop backlog and board-level work that has no visit cost attached.
Where PhoneMistri helps during the day
The product is built around the points where repair teams usually lose time: intake, handovers, parts, approvals, QC, payments, and customer updates.
Customer address and scheduled visit slot on the ticket
Technician's daily visit list on mobile
On-site diagnosis, photos and estimate capture
Device collected to workshop as a stage, not a new ticket
Screen size and panel type recorded per job
Visit charge, parts and labour billed as separate lines
Frequently asked questions
Can technicians work offline at a customer's home?
Yes. The mobile app records diagnosis, photos and estimates offline and syncs when the technician regains a connection — which matters in buildings with poor signal.
Can I charge a visit fee even if the repair is declined?
Yes. The visit charge is its own billable line and can be invoiced on a declined job.
Does it handle brand warranty jobs?
You can record a job as warranty and track it without customer billing, so parts consumption and technician time are still captured.
Can I schedule a redelivery and installation?
Yes — redelivery is a scheduled visit on the same ticket, so the job stays open until the set is installed and working.
Start with a repair workflow built for growth
Track every device, manage inventory, serve teams in their preferred language, and connect repair work with online sales in one place.