60-second intake
Scan or type the IMEI, pick the model from a pre-loaded database, tick the reported faults, photograph the device condition, and hand the customer a printed slip with a tracking link.
Job cards & tickets
Repair Ticket Management That Survives a Busy Counter
One job card per device, from intake to handover.
A repair ticket is the only record that connects a customer, a device, a fault, a technician, a set of parts and a price. When that record lives on a paper slip, everything downstream — warranty claims, technician payouts, parts reconciliation — becomes guesswork. PhoneMistri turns each intake into a numbered job card that carries the whole history.
Condition photos at intake
Existing scratches, cracked back glass and water-damage indicators get photographed before the device goes to the bench. This single habit ends almost every 'it wasn't like that' dispute.
Status stages that mean something
Received → Diagnosed → Awaiting approval → Awaiting parts → In repair → QC → Ready → Delivered. Every transition is timestamped and attributed to a technician.
Customer approval before spending
When diagnosis changes the quote, the customer gets the revised estimate on WhatsApp and approves it. The approval is stored on the ticket, so nobody eats the cost of an unapproved repair.
Why paper job cards break down past ten devices a day
A single-counter shop can hold ten repairs in its head. At thirty a day across two technicians, the failure modes are predictable: a device gets handed back without the parts being deducted from stock, a customer collects without paying the balance, and a warranty claim arrives four months later with no record of which display was fitted.
The cost is rarely one big loss. It is a slow leak — a ₹4,200 display written off here, an unbilled labour charge there — that never shows up in a monthly total because nothing was ever recorded to compare against.
A digital ticket closes the leak by making the record a by-product of the work. The technician cannot mark a repair complete without recording the parts used, and the counter cannot hand over a device without settling the balance.
What a good repair ticket actually records
Device identity: brand, model, IMEI or serial, colour, and the accessories that came with it. Chargers and cases go missing more often than anyone admits, and an intake checklist settles it.
Fault information split in two: what the customer reported, and what the technician diagnosed. These differ often enough that keeping them apart is what lets you spot patterns — a model that always comes in as 'battery' but is usually a charging flex.
Commercials: the estimate, the approved amount, the parts consumed at cost, the labour charge, and the final invoice. That is enough to compute true per-job profit rather than counter takings.
Handing the ticket to the customer
Every job card generates a tracking link the customer can open without installing anything. They see the current stage, the estimate, and the expected-ready date — which cuts the 'is it ready?' phone calls that consume a counter's afternoon.
For shops running a kiosk, the same ticket drives a self-service status screen in the shop, so walk-ins can check progress without occupying a staff member.
Where PhoneMistri helps during the day
The product is built around the points where repair teams usually lose time: intake, handovers, parts, approvals, QC, payments, and customer updates.
Sequential job numbers that survive across counters and branches
IMEI and serial captured at intake, searchable forever
Reported fault vs. diagnosed fault recorded separately
Parts consumed per ticket, deducted from stock automatically
Full audit trail — who changed what, and when
Reprint the intake slip or invoice at any point
Frequently asked questions
Can I keep my existing job number series?
Yes. The numbering prefix and starting number are configurable per branch, so you can continue from wherever your paper book stopped.
What happens if a device comes back under warranty?
Search the IMEI and the full history appears — original ticket, technician, parts fitted with their supplier and cost, and the invoice. You can raise a linked warranty ticket that references the original job.
Can two technicians work on the same ticket?
Yes. Tickets support reassignment and multiple work entries, and each entry is attributed, which matters when technician payouts are calculated per completed job.
Does it work when the internet drops?
Intake and status updates continue to work offline on the mobile app and sync when the connection returns — important for shops in markets with unreliable connectivity.
Can I print the job card on a thermal printer?
Yes. Intake slips and invoices print to standard 58mm and 80mm thermal printers, and to A4 for GST invoices that need a full-page format.
Start with a repair workflow built for growth
Track every device, manage inventory, serve teams in their preferred language, and connect repair work with online sales in one place.