Terms of Service

1. Acceptance of Terms

By accessing or using PhoneMistri ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, you may not access the Service.

These Terms apply to all users of the Service, including organizations, administrators, technicians, and customers who interact with the platform.

2. Description of Service

PhoneMistri is a phone repair shop management platform that provides:

• Repair job tracking and management
• Customer database and communication tools
• Technician management and payroll tracking
• Inventory and spare parts management
• Billing and invoicing features
• WhatsApp notifications and customer updates
• Reporting and analytics

3. User Accounts

3.1 Account Creation

To use certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

3.3 Account Types

PhoneMistri offers different account types including Organization accounts (for shop owners), Technician accounts, and Customer portal access. Each account type has specific permissions and responsibilities.

4. Subscription and Payment

4.1 Pricing Plans

PhoneMistri offers various subscription plans including a free tier and paid plans with additional features. Current pricing is available on our website and may be updated from time to time.

4.2 Payment Terms

• Paid subscriptions are billed in advance on a monthly or annual basis
• All fees are in Indian Rupees (INR) unless otherwise stated
• Payments are non-refundable except as required by law
• We reserve the right to change our prices with 30 days notice

4.3 Free Trial

We may offer a free trial period for certain plans. You may be required to provide payment information before the trial begins. If you do not cancel before the trial ends, you will be charged for the subscription.

5. User Responsibilities

By using PhoneMistri, you agree to:

• Use the Service only for lawful purposes
• Not violate any applicable laws or regulations
• Not infringe on the rights of others
• Not upload or transmit malicious code
• Not attempt to gain unauthorized access to the Service
• Not use the Service to send spam or unsolicited communications
• Maintain the confidentiality of customer data
• Comply with all applicable data protection laws

6. Data Ownership and Usage

6.1 Your Data

You retain ownership of all data you input into PhoneMistri, including customer information, repair records, and business data. We do not claim ownership of your data.

6.2 License to Use

You grant us a limited license to use, store, and process your data solely for the purpose of providing the Service to you.

6.3 Data Export

You may export your data at any time through the features provided in the Service.

7. Intellectual Property

The Service and its original content (excluding user data), features, and functionality are owned by PhoneMistri and are protected by international copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of the Service without our express written permission.

8. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted access to the Service. We may suspend or terminate the Service for maintenance, updates, or other reasons with or without notice.

We are not liable for any loss or damage arising from Service unavailability.

9. Limitation of Liability

To the maximum extent permitted by law, PhoneMistri shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business
• Loss of data
• Business interruption
• Loss of goodwill

Our total liability shall not exceed the amount you paid to us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless PhoneMistri, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of the Service or violation of these Terms.

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting us or using the account settings feature. Upon termination, your right to use the Service will immediately cease.

11.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice, if you breach these Terms or for any other reason at our sole discretion.

11.3 Effect of Termination

Upon termination, we may delete your data after a reasonable period. You should export any data you wish to keep before termination.

12. Dispute Resolution

Any disputes arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiations fail, disputes shall be resolved through arbitration in accordance with Indian law.

The arbitration shall be conducted in Raipur, Chhattisgarh, India, and the language of arbitration shall be English.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any legal action or proceeding shall be brought exclusively in the courts located in Raipur, Chhattisgarh, India.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

15. Contact Us

If you have any questions about these Terms, please contact us: