Component-level job cards
A PC job is usually a diagnosis across parts — PSU, RAM, drive, board. Record what was tested and what was replaced, not just a single fault line.
Computer & PC repair
Computer Repair Shop Software for PC Service
Component-level work, business clients and recurring contracts.
Desktop and PC repair looks less like phone repair and more like B2B service. A meaningful share of the work comes from businesses rather than walk-ins, jobs are billed against GSTINs, and the most valuable customers are on annual maintenance contracts rather than one-off visits.
Business clients with GSTIN
Corporate customers need invoices carrying their GSTIN to claim input credit. Store it once on the customer and every subsequent invoice carries it.
Multiple machines per customer
An office sending six machines gets six tickets under one customer, billed together or separately, without six duplicate customer records.
Data recovery as its own workflow
Recovery jobs have different pricing, different consent requirements and different success expectations. Track them distinctly rather than forcing them into a repair template.
Walk-in repair versus business service
A walk-in pays on collection. A business client sends machines through the month, expects one invoice, and pays on terms. The second model needs a ledger — an ongoing balance per customer — not a series of unconnected transactions.
Shops that run business clients out of a walk-in system generally discover the gap when chasing payment: no consolidated statement of what was done, and no reliable outstanding figure.
Annual maintenance contracts
AMC work is the most predictable revenue a computer repair shop has, and the easiest to under-serve. The failure mode is uncounted visits — a client on a twelve-visit contract who has taken twenty, with nobody tracking the difference.
Recording each visit as a ticket against the client makes contract consumption visible, which is what turns renewal conversations from a negotiation into a review of what was delivered.
Recording diagnosis properly
Desktop faults are frequently diagnosed by elimination, and the eliminated components are as valuable a record as the faulty one. A machine returning in three weeks with a related fault is far quicker to resolve if the previous ticket shows what was already tested and cleared.
It also protects the shop: a documented diagnosis is the difference between a warranty claim on the part you replaced and a claim for a fault you never touched.
Data responsibility on business machines
A failed drive in an office machine is rarely just a hardware problem. It usually holds accounts, client records or correspondence the business has no other copy of, and the commercial stakes are considerably higher than on a personal PC.
Record at intake whether a backup exists, whether the client authorises a wipe, and who at the client gave that authorisation. On business jobs the person handing over the machine is often not the person who will be upset later.
Where a machine holds third-party personal data, the client remains the data controller and you are handling it on their instruction. Keeping the authorisation on the ticket is what evidences that.
Pricing diagnosis on desktop work
Desktop diagnosis consumes real bench time and frequently ends in an estimate the customer declines — an ageing machine where the repair costs more than a replacement. Shops that diagnose free absorb that cost entirely.
A modest diagnosis fee, adjusted against the repair if the customer proceeds, changes the economics without deterring genuine work. It also filters the enquiries that were never going to convert.
For business clients on contract, diagnosis is usually better folded into the contract rate than billed per incident. Tracking both against the customer record is what tells you whether the contract is priced correctly at renewal.
Where PhoneMistri helps during the day
The product is built around the points where repair teams usually lose time: intake, handovers, parts, approvals, QC, payments, and customer updates.
Customer ledger for clients billed monthly rather than per visit
Multiple devices under a single business customer
Component-wise diagnosis notes on the ticket
Consolidated invoices across several machines
GSTIN captured for B2B input credit
Outstanding balance visible per business client
Frequently asked questions
Can I bill several machines on one invoice?
Yes. Multiple tickets under one business customer can be consolidated into a single invoice with each machine itemised.
Does it track AMC contracts?
Visits are recorded as tickets against the client, so consumption against a contract is visible. It is not a full contract-management module — if AMC is the core of your business, tell us and we will be straight with you about fit.
Can I extend credit to regular clients?
Yes — customer ledgers track outstanding balances for clients billed on terms rather than at collection.
How is this different from your laptop page?
Laptop work centres on portable-specific parts, data preservation and multi-day turnaround for individuals. Computer service here centres on component diagnosis, business clients and recurring contracts. Shops doing both run both workflows in one account.
Start with a repair workflow built for growth
Track every device, manage inventory, serve teams in their preferred language, and connect repair work with online sales in one place.