Job cards that adapt to the device
Capture make, model, and serial for anything that comes in, with fault notes and photos, rather than being forced into an IMEI field that half your intake does not have.
One system for a workshop that takes in whatever arrives — phones, boards, audio, small appliances.
A general electronics workshop has a problem the single-device shops do not: no two jobs on the bench are the same shape. A phone, an amplifier, an inverter board and a microwave control panel all need different diagnosis, different parts, and wildly different turnaround, and a system built around one device type forces the rest into a template that does not fit.
Capture make, model, and serial for anything that comes in, with fault notes and photos, rather than being forced into an IMEI field that half your intake does not have.
Electronics work consumes capacitors, ICs, relays, and connectors, not only replaceable assemblies. Track consumption against the job so low-value parts stop disappearing untracked.
A board waiting on a component from a supplier can sit for weeks. Ageing views by reason mean it surfaces on its own instead of resurfacing when the customer calls.
Jobs billed to a brand rather than a customer are classified and reported separately, so you can see what your warranty work actually earns after part consumption.
Software written for phone repair assumes an IMEI, a short turnaround, and a part that is a whole assembly. Software written for appliances assumes a home visit. A general electronics workshop breaks both assumptions several times a day, and the usual result is a system half the jobs are entered into properly and half are not.
The workable answer is a job record that is device-agnostic at intake — whatever it is, it gets a make, a model, a serial if it has one, a fault description, and photographs — with the device-specific detail carried in the diagnosis rather than forced into the form.
In phone repair the expensive parts are large and obvious, so they get tracked. In electronics repair a great deal of value leaves the shop in components worth very little individually. Nobody records a capacitor, and over a year the difference between purchases and jobs is a number no one can explain.
Tying consumption to the job at the point of use, even for low-value components, is what makes that reconcilable. It also makes real margin visible on board-level work, which is otherwise estimated from the selling price and a guess.
Board-level electronics diagnosis regularly consumes hours and ends in a device that is not economically repairable. A workshop that diagnoses free is donating that bench time, and the jobs most likely to end that way are the ones that consume the most of it.
A diagnosis fee adjusted against the repair changes the economics without deterring genuine work, and recording the outcome on the job — repaired, not economically repairable, customer declined — is what lets you see later which categories are worth taking in at all.
The product is built around the points where repair teams usually lose time: intake, handovers, parts, approvals, QC, payments, and customer updates.
Free-form device capture — make, model, serial — for any category of electronics
Component-level stock consumption tied to the job and technician
Diagnosis notes recording what was tested and cleared, not just what failed
Ageing and awaiting-part views for long-turnaround bench work
Warranty, out-of-warranty, and paid service classified separately in reports
Estimate approvals and photos on the record before parts are fitted
For bench-based equipment repair — instruments, power electronics, industrial boards brought to your workshop — yes, the workflow is the same: device in, diagnosis, parts, approval, bill. It is not a CMMS and does not manage preventive maintenance schedules on equipment you own or service on site.
Yes. Each job is classified as in-warranty, out-of-warranty, or paid service, and reporting splits revenue and part consumption along the same line so warranty work's real cost is visible.
Serial capture is optional. The job gets its own number and a printed or digital tag either way, so an unlabelled board on the bench is still identifiable.
The mobile pages assume IMEI capture, same-day or next-day turnaround, and assembly-level parts. This one assumes mixed devices, component-level consumption, and jobs that can sit for weeks awaiting a part. Workshops doing both run both in one account.
Track every device, manage inventory, serve teams in their preferred language, and connect repair work with online sales in one place.