Jobs built around a visit, not an intake
A job is scheduled to a technician for a date and address, with the customer's reported fault and appliance details captured on the call rather than at a counter.
Appliance & home service
Appliance Repair Management Software
For service that happens at the customer's home, not across your counter.
Appliance repair inverts the repair-shop model. The device does not come to you — a technician goes to it, often with an incomplete idea of what is wrong and whatever parts happen to be in the van. Everything that makes counter-based software work, from the intake form to the collection payment, has to be rethought around a visit.
The second-visit problem, tracked
Most appliance jobs that lose money lose it on the return trip for a part nobody carried. Recording why a visit did not close is what makes that pattern visible and fixable.
Parts carried, consumed, and returned
Stock issued to a technician for the day is tracked out and back, with consumption attached to the job it went into — so the van and the store reconcile.
AMC and repeat service contracts
Recurring service customers get their visit history on one record, making contract consumption and renewal a review of what was delivered rather than a negotiation.
The economics of a home-visit repair
A counter repair costs you bench time. A home-visit repair costs you travel, and travel does not scale — a technician doing four visits in a day cannot do six by working faster. That makes the close rate on the first visit the single number that decides whether the business works.
Shops that do not measure it usually assume it is high and find it is not. The common causes are dull: the fault described on the phone was not the real fault, or the part needed was known but not carried. Both are fixable once the reason a visit failed is a field on the job rather than something the technician mentions in passing.
Getting more from the booking call
The booking call is your only diagnostic opportunity before you spend the travel. Capturing the appliance make, model number, approximate age, and the specific symptom — not just 'not cooling' — lets you send the right technician with the right parts far more often.
Storing that against the customer also means the second call is faster, and a repeat fault on the same appliance is immediately visible as a repeat rather than treated as new work.
Money collected away from the shop
Cash collected at a customer's home is the easiest money in any repair business to lose. It is taken by someone who is not the owner, at a place the owner is not, with no drawer and often no receipt.
Recording the payment against the job at the point of collection — mode included — is what closes that. It also lets a customer's outstanding balance be real, which matters for the contract and business customers who pay on terms rather than per visit.
Where this fits and where it does not
This is service management for a repair business running home visits: scheduling, technician allocation, parts, and billing around a job. It suits appliance, AC, and white-goods service run from a shop or small service company.
It is not a large-fleet field service management platform with route optimisation, GPS tracking, and live dispatch boards, and it is not a CMMS for maintaining assets you own. If those are what you need, we would rather say so than sell you a poor fit.
Where PhoneMistri helps during the day
The product is built around the points where repair teams usually lose time: intake, handovers, parts, approvals, QC, payments, and customer updates.
Visit scheduling with technician, date, and customer address on the job
Appliance make, model, and serial captured on the booking call
Reason-coded visit outcomes — closed, awaiting part, customer unavailable, declined
Van stock issued to a technician and reconciled on return
On-site billing with payment recorded where it was collected
Visit history per customer for AMC and repeat service contracts
Frequently asked questions
Does it schedule technician visits?
Yes. Jobs carry a scheduled date, an assigned technician, and the customer address, and each technician can see their own day's visits on a phone.
Can technicians bill and collect on site?
Yes. The bill is raised from the job with parts and labour already on it, and the payment is recorded against the job with its mode at the point of collection.
Does it handle AC service and AMC contracts?
AC and white-goods service fit the visit workflow directly. Contract visits are recorded as jobs against the customer, so consumption against an AMC is visible — though it is not a dedicated contract-management module.
Is this field service management software?
Not in the enterprise sense. There is no route optimisation, live GPS dispatch board, or fleet management. It manages a service business's jobs, technicians, parts, and money across home visits, which is what a shop-scale operation actually needs.
Start with a repair workflow built for growth
Track every device, manage inventory, serve teams in their preferred language, and connect repair work with online sales in one place.